TERMS & CONDITIONS FOR COACHING, MENTORING, GRANT  FEEDBACK AND TRAINING SERVICES

Application 

1. These Terms and Conditions will apply to the purchase of training, coaching, mentoring and grant feedback services and goods by you (the Customer or you). 

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2. Cheryl Hooper trading as Consultancy Options with email address consultancyoptions@live.co.uk; telephone number (+44 07898951009) (the Supplier or us or we). 

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3. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions. 

Interpretation 

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4. Consumer means an individual acting for purposes to improve knowledge and skills for their own professional development 5. 

Contract means the legally binding agreement between you and us for the supply of the Services 

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6. Delivery Location means remote online Services are to be supplied, as set out in the order 

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7. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order

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8. Order means the Customer's order for the Services from the Supplier as set out in the Customer's order  9. 

Services means the services, including any Goods, of the number and description set out in the Order. 

Services 

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10. The description of the Services and any Goods is as set out in our website, social media, brochures, or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the way coaching,  mentoring or grant application feedback is given. 

In the case of Services and any Goods made for specific grant application feedback, it is your responsibility to ensure  that any information or specification you provide is accurate. 

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11. All Services are subject to availability. 

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12. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes. 

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Customer responsibilities 

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13. You must co-operate with us in all matters relating to the Services, provide us and our authorized employees and representatives with access to all information required to perform the Services provided.  

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14. Failure to comply with the above is a customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

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Basis of Membership 

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16. The description of the Services and any Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Services or Goods. 

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17. When you apply to be a member, we can reject it for any reason, although we will try to tell you the reason without delay. 

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18. A Contract will be formed for the Membership Services ordered, only upon Oxford Academy for NGO Development  sending an email to the Customer, saying that the Order has been accepted. 

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19. No variation of the Contract, whether about the description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing. 

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20. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we, the Supplier and you the Customer, enter the Contract by becoming a paid bronze, silver or gold member of Oxford Academy  for NGO Development.  

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Fees and Payment 

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21. The fees for training, coaching, mentoring, or grant application feedback services, are set out in our membership plans. 

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22. Payment for Services must be made at least 14 days in advance of any agreed dates for coaching or mentoring. You  must insert credit or debit card details or pay via PayPal when you join, and payment will be taken immediately.  

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Delivery 

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23. We will deliver coaching, mentoring or grant application feedback Services, within the agreed period or, failing any agreement: 

a. in the case of Services, within a reasonable time; and will inform you if a delay occurs that is beyond our  control. In the unlikely event of this happening, we will agree a new appointment date for coaching,  mentoring, or feedback on a grant application.  

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24. In any case, regardless of events beyond our control, if we are not able to deliver the services on time, you can (in  addition to any other remedies) treat the Contract at an end if: 

b. we fail to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period. 

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Disclaimer 

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25. Except as expressly stated in this agreement, Oxford Academy for NGO Development makes no guarantees, or  warranties expressed or implied. In no event will Cheryl Hooper or any other Consultant working for Oxford  Academy for NGO Development who provides coaching, mentoring, or grant feedback be liable to the client for  consequential or special damages, of loss of income, and any information or advice provided is for guidance only. 

Feedback on grant applications cannot guarantee success with funding and future grant opportunities.

Withdrawal and cancellation 

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26. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability. 

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27. You can cancel the Contract except for any Goods which are made to your special requirements by telling us in writing no  later than 7 calendar days from the day the Contract was entered into. If you simply wish to change your mind and without giving us a reason, and without liability. 

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Duration, termination, and suspension

28. The terms and conditions of the contract continue as long as membership is valid and current. 

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29. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other: 

a. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice or 

b. is subject to any step towards its bankruptcy or liquidation. 

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30. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected. 

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31. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. 

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32. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy which can be found on our website. 

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33. For the purposes of these Terms and Conditions: 

a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR. 

b. 'GDPR' means the UK General Data Protection Regulation. 

c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR. 34.. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you. 

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35. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws: 

a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected

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Privacy 

b. we will only Process Personal Data for the purposes identified 

c. we will respect your rights in relation to your Personal Data; and 

d. we will implement technical and organizational measures to ensure your Personal Data is secure. 36.. For any enquiries or complaints regarding data privacy, you can e-mail: consultancyoptions@live.co.uk. 

Circumstances beyond the control of either party 

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37. In the event of any failure by a party because of something beyond its reasonable control: a. the party will advise the other party as soon as reasonably practicable; and 

b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and the right to cancel below. 

Intellectual Property and Copyright 

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38. The content and intellectual property remain within the ownership of Cheryl Hooper and members are not  allowed to share or distribute any training materials for personal wishes or commercial gain. Infringement of this  will result in membership being withdrawn. 

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Governing law, jurisdiction and complaints 

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39. The Contract (including any non-contractual matters) is governed by the law of England and Wales. 

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40. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.